Updated on April 3, 2026
Updated on April 3, 2026
Privacy policy
RouteDetect.com ("RouteDetect," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at routedetect.com and use our route optimization service (the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
RouteDetect.com ("RouteDetect," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at routedetect.com and use our route optimization service (the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
Information we collect
Information You Provide
Account Information: When you create an account or subscribe to a paid plan, we may collect your name, email address, and billing information.
Address Data: Customer addresses you upload via CSV or enter manually for route optimization (Paid plan only).
Communications: Any messages, feedback, or support requests you send to us.
Information Collected Automatically
Usage Data: Pages visited, features used, buttons clicked, optimization requests made, and timestamps.
Device Information: Browser type, operating system, device type (desktop or mobile), and screen resolution.
Log Data: IP address, referring URL, and access times.
Cookies: We use essential cookies to maintain session functionality. We do not use third-party advertising cookies.
Information from Third-Party Services
Google Maps API: When you use the Service, your address data is sent to the Google Maps Directions API for route optimization. Google's use of this data is governed by the Google Privacy Policy.
CRM Integrations (Paid Plan): If you connect a CRM, we access only the customer address data necessary to generate optimized routes. We do not access or store other CRM data.
Information You Provide
Account Information: When you create an account or subscribe to a paid plan, we may collect your name, email address, and billing information.
Address Data: Customer addresses you upload via CSV or enter manually for route optimization (Paid plan only).
Communications: Any messages, feedback, or support requests you send to us.
Information Collected Automatically
Usage Data: Pages visited, features used, buttons clicked, optimization requests made, and timestamps.
Device Information: Browser type, operating system, device type (desktop or mobile), and screen resolution.
Log Data: IP address, referring URL, and access times.
Cookies: We use essential cookies to maintain session functionality. We do not use third-party advertising cookies.
Information from Third-Party Services
Google Maps API: When you use the Service, your address data is sent to the Google Maps Directions API for route optimization. Google's use of this data is governed by the Google Privacy Policy.
CRM Integrations (Paid Plan): If you connect a CRM, we access only the customer address data necessary to generate optimized routes. We do not access or store other CRM data.
How we use your information
We use your information to:
Provide, operate, and maintain the Service.
Optimize customer visit routes using the Google Maps Directions API.
Process transactions and manage your subscription.-
Respond to your inquiries and provide customer support.
Monitor usage patterns to improve the Service.
Detect, prevent, and address technical issues or fraudulent activity.
Send service-related communications (e.g., account confirmations, billing notices).
We do **not** use your information to:
Sell or rent your personal data to third parties.
Send unsolicited marketing emails without your consent.
Build advertising profiles based on your address data.
We use your information to:
Provide, operate, and maintain the Service.
Optimize customer visit routes using the Google Maps Directions API.
Process transactions and manage your subscription.-
Respond to your inquiries and provide customer support.
Monitor usage patterns to improve the Service.
Detect, prevent, and address technical issues or fraudulent activity.
Send service-related communications (e.g., account confirmations, billing notices).
We do **not** use your information to:
Sell or rent your personal data to third parties.
Send unsolicited marketing emails without your consent.
Build advertising profiles based on your address data.
How we share your information
We do not sell your personal information. We may share your information only in the following circumstances:
Google Maps API: Address data is transmitted to Google for route optimization. No personal identifiers beyond addresses are shared.
Payment Processors: Billing information is shared with our payment processor to handle subscription transactions. We do not store full credit card numbers.
Service Provider: We may use trusted third-party vendors for hosting, analytics, and support operations, bound by confidentiality obligations.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information. We may share your information only in the following circumstances:
Google Maps API: Address data is transmitted to Google for route optimization. No personal identifiers beyond addresses are shared.
Payment Processors: Billing information is shared with our payment processor to handle subscription transactions. We do not store full credit card numbers.
Service Provider: We may use trusted third-party vendors for hosting, analytics, and support operations, bound by confidentiality obligations.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data retention
Account Data: Retained for as long as your account is active, plus 30 days after deletion to allow for recovery.
Route and Address Data: Address data submitted for optimization is processed in real time and is not stored on our servers beyond the active session, unless you have a Paid plan with saved routes.
Usage Logs: Address data submitted for optimization is processed in real time and is not stored on our servers beyond the active session, unless you have a Paid plan with saved routes.
Data security
We implement industry-standard security measures to protect your information, including:
Encryption of data in transit (TLS/SSL).
Secure storage of credentials and API keys (never exposed client-side).
Access controls limiting employee access to personal data.
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We implement industry-standard security measures to protect your information, including:
Encryption of data in transit (TLS/SSL).
Secure storage of credentials and API keys (never exposed client-side).
Access controls limiting employee access to personal data.
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have the right to:
Access: the personal information we hold about you.
Correct: inaccurate or incomplete information.
Delete: your personal data and account.
Export: your data in a portable format.
Opt out: of non-essential communications.
To exercise any of these rights, contact us at support@routedetect.com.
Depending on your jurisdiction, you may have the right to:
Access: the personal information we hold about you.
Correct: inaccurate or incomplete information.
Delete: your personal data and account.
Export: your data in a portable format.
Opt out: of non-essential communications.
To exercise any of these rights, contact us at support@routedetect.com.
Cookies
We use only essential cookies required for the Service to function (e.g., session management, authentication). We do not use tracking or advertising cookies. You may disable cookies in your browser settings, but some features of the Service may not function properly.
We use only essential cookies required for the Service to function (e.g., session management, authentication). We do not use tracking or advertising cookies. You may disable cookies in your browser settings, but some features of the Service may not function properly.
Third-Party links
The Service may contain links to third-party websites or services (e.g., Google Maps). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
The Service may contain links to third-party websites or services (e.g., Google Maps). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Children's privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
International users
RouteDetect operates from Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada. By using the Service, you consent to this transfer.
RouteDetect operates from Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada. By using the Service, you consent to this transfer.
Changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact us
If you have questions or concerns, please email us at support@routedetect.com.
If you have questions or concerns, please email us at support@routedetect.com.
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Ready to stop planning and start selling?
Join GTA sales teams who have already cut their route planning time by 98%. Try RouteMaestro today.
Ready to stop planning and start selling?
Join GTA sales teams who have already cut their route planning time by 98%. Try RouteMaestro today.